Contact Us & FAQ

 

 

Frequently Asked Questions:

When will my order arrive? Please allow roughly 15-20 business days for orders to be processed, made, and shipped out, as every piece is handmade. Once your order is placed you should receive a confirmation email or text. When your order is shipped you will receive a second email or text including the tracking information for your package. 

Something is wrong with my order, what should I do? If there is any issue or concerns with your order please contact us immediately for a resolution. Please contact us through our email, info@firelilyjewelry.com, not through DM as they are very busy.

I changed my mind can I cancel and refund my order? Unfortunately once an order is placed it cannot be cancelled as production has already began. If you need to change something about your order such as spelling or charm choice, please contact us immediately. If changes are submitted before your order is complete it can be made. For questions or concerns about this contact us through email.